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  • How long will it take for my order to be processed?
    As everything is handcrafted, from the blending of oils to printing and cutting of labels to the packing, it may take between 7 to 14 days, sometimes even longer, for your order to be fulfilled. Since the business is run by a sole person, please purchase only if you are comfortable with the waiting time. We assure you that good things come to those who wait, and we strive to provide you with the best quality products possible.
  • Do you accept returns or exchanges?
    Unfortunately, due to hygiene concerns, we do not accept returns or exchanges. We apologize for any inconvenience this may cause. Please make sure to carefully review our products before making a purchase. If there is a problem with your order, please contact us and we will do our best to resolve any issues. Thank you for your understanding.
  • What if the products do not work for me?
    All of our products are made with natural ingredients and essential oils. However, we highly encourage all potential customers and customers to read the disclaimers prior to purchase. It is important for you to know what you're buying as consumers and also look up the ingredients and essential oils in each product. Know their uses, benefits, and everything you need to know. Be an informed consumer.
  • How come the product doesn't work instantly for me?
    The benefits of using essential oil products are not immediate or instantaneous. While some people may experience immediate relief, others may need to use the product regularly for a few days or even weeks before seeing results. It is important to remember that essential oils are an alternative natural remedy and not a quick fix solution. Patience is a virtue when using essential oil products, as results may vary from person to person. Additionally, it is important to follow the instructions for use and ensure that you are using the correct product for your specific needs. If you have any questions or concerns, please don't hesitate to contact us for assistance.
  • Why are the labels not properly cut or pasted?
    Our labels are printed from a home inkjet printer and cut by hand. While we strive to make them as perfect as possible, some imperfections may occur due to the human factor. However, what counts the most is the blend of essential oils in each and every single product that we handcraft for you. We prioritize using high-quality, natural ingredients to ensure the best possible experience for our customers. Thank you for understanding.
  • Why do I receive a different label design from the ones in the picture?
    We are committed to providing our customers with the best possible products and service. To achieve this, we continually update our labels based on customer feedback and to improve our formulas. Therefore, it is possible that the label design you receive may differ from the ones shown in pictures on our website or social media pages. We assure you that the product inside the packaging remains the same and is of the highest quality. If you have any concerns or questions about the labeling of a particular product, please feel free to contact us.
  • Are you the designer of the labels?
    No, we are not. We believe in sourcing the best designs from the world wide web and giving credits to the talented designers who created them. Our focus is on blending, brewing, and handcrafting the finest teas and coffee blends for our customers. The labels are a nice touch and help differentiate between our blends, but we leave the design work to the experts.
  • What do I do if I need a customized blend of oils?
    If you require a specific blend of oils tailored to your individual preferences or needs, simply reach out to us via WhatsApp or email. We will be more than happy to assist you in creating a unique blend that suits your requirements. We will work with you to understand your needs and preferences, subjected to additional charges due to the time & effort required for customisation blends. So, whether you need a blend for aromatherapy, massage, or any other purpose, we've got you covered.
  • Why is label personalisation chargeable?
    We offer label personalisation as a premium service to our customers. This means that we take the time and effort to customise your labels to your specific preferences. However, this service comes at an additional cost because of the extra time, labour, and resources required to create personalised labels. You can be assured that your labels will add a special touch to your products or gifts. If you have any further questions about our label personalisation service, please don't hesitate to contact us.
  • How can I order in bulk?
    Ordering in bulk is easy! Simply go to our website and select the product you would like to purchase. Then, adjust the quantity to the desired amount. If you need help determining the appropriate quantity for your needs, please contact us. Yes, we offer discounts for bulk orders. The exact discount amount varies depending on the product and quantity ordered. To receive a quote for your bulk order, please contact us. We will be happy to provide you with a personalized quote based on your specific needs.
  • What is the difference between baby, junior & adult version?
    The difference between our baby, junior, and adult versions of products lies in the amount of drops of essential oils used in each. Essential oils are very strong and must be diluted according to age/age range. Our baby products have the least amount of essential oils, while our adult products have the most. It is important to use the appropriate product for your age range in order to ensure maximum benefit and safety. For more information on dilution guidelines, you may search online or consult with a healthcare professional.
  • Can I use the junior version on my child who is not 2 years of age yet?
    We highly do not recommend doing so as our junior version is specifically designed for children aged 2 and above. Using it on younger children may lead to unintended outcomes. We recommend that you make a conscious decision whether to use the junior version on your baby. As with any product, please read our disclaimer clause prior to purchase. If you have any further questions or concerns, please do not hesitate to contact us.
  • What is the best way to use balms?
    To use balms effectively, it's important to follow these steps: 1. Wash your hands thoroughly. 2. Dip a sufficient layer of balm using your finger and put it on the back side of your palms - similar to how you would apply liquid foundation (this will prevent you from double dipping). 3. Apply onto the necessary area as per the label's instructions. By following these simple steps, you will ensure that the balm is applied effectively and efficiently, providing you with the desired results. If you have any further questions, please don't hesitate to contact us.
  • When is the expiry date of the product?
    We recommend using our product within three months of the month of purchase for the best taste and quality. However, if you store it away from direct sunlight and heat, it can last up to a year from the month of purchase. Please note that we do not recommend double dipping into the balm as it may contaminated through it, causing a shorter shelf life. We take the quality of our products seriously, and we want you to enjoy our balms for as long as possible. If you have any further questions about our products, please feel free to contact us. We are always happy to help.
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